• Reservation Confirmation: All reservations are subject to availability and are only considered confirmed once a confirmation message or booking number is issued. • Punctuality: Kindly note that we allow a 15-minute grace period only. Late arrivals may result in automatic cancellation depending on operational capacity. • Seating Duration: During peak hours, tables are allocated for a limited dining duration to accommodate all guests. • Group Bookings: For reservations of more than 10 guests, a set menu is mandatory. À la carte service will not be available. • Payment & No-Refund Policy: All bookings requiring prepayment are non-refundable in case of no-show, late cancellation, or change of plans. This policy is subject to the booking channel terms and conditions. Prepayment terms may vary depending on booking platform. • Weather & Safety Conditions: In case of rain, strong winds, or unsafe weather conditions, outdoor reservations may be adjusted or cancelled for guest safety. We will offer alternative indoor seating subject to availability. • Seating Requests: While we do our best to accommodate seating preferences, specific tables are not guaranteed. • Behavior Policy: Joontos Restaurant reserves the right to refuse service or cancel reservations in case of any form of inappropriate or aggressive behavior toward staff or other guests. • External Food & Beverage: Outside food or beverages are not permitted on the premises. • Special Requests & Dietary Requirements: Guests are kindly requested to inform us in advance of any allergies or dietary requirements. Last-minute requests may not always be accommodated. • Amendments & Cancellations: Any changes must be communicated at least 24–48 hours in advance, subject to availability. • General Terms: Joontos Restaurant reserves the right to amend policies without prior notice. Management decision is final in all cases.